Complaints

The Keys Academy Trust works hard to provide a good service to, and have a good relationship with pupils, parents, members of the local community and staff. At the same time, it is recognised that on occasions an individual or group may have a complaint against a member of staff or the trust itself. When a complaint occurs the following principles will apply:

• Every complaint is taken seriously

• Resolution of problems will be by informal means wherever possible

• Each complaint will be handled by the most appropriate member of staff

• Procedures will be impartial and non-adversarial

• Complaints will be dealt with as swiftly as possible

• Confidentiality will be respected at all times

For further details, please refer to our: Complaints Policy.